How to Respond to Positive & Negative Reviews

How to Create Real Responses

Businesses are not expected to keep up with every single review left by their customers but it is important to showcase responses that add value. Remember, it’s about quality not quantity, so when you are ready to interact with your patrons make sure the response is focused on adding value and showcasing hospitality.

How to Effectively Manage Negative Reviews

Although most reviews will shed insights on more positive experiences, negative reviews can and do happen to all businesses.

Above All, Consider the Following:

No one can please everyone all the time. What should you do then?

3 Types of Responses to Negative Feedback

1 | Apologize



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